SMS & Email Messaging Policy

01The short version

02Messaging programs

Canyon Peak operates the following messaging programs. A program is only active for you after you have opted in to it. Text messaging is offered in the United States only.

PremLogix Notices (SMS)

Sender: Canyon Peak Technologies, LLC, on behalf of the property manager, landlord, or community operator ("client organization") that manages your account.
Purpose: account, security, billing, maintenance, and property notices related to your tenancy or account. Examples: payment reminders and receipts, maintenance appointment confirmations, inspection scheduling, document and notice availability, sign-in security codes, and urgent safety notices such as water shut-offs or emergency access. Notices are sent using PremLogix or the client organization's branding.

PremLogix Account Email

Sender: Canyon Peak Technologies, LLC.
Purpose: transactional email required to operate your account: invitations, password-reset links, security alerts when your credentials or multi-factor settings change, payment receipts, and the same notices described above when you choose email delivery. These emails contain no marketing.

Finish Atlas Newsletter (Email)

Sender: FinishAtlas, LLC (a Canyon Peak, LLC company), through our email provider Kit.
Purpose: the optional guide you requested, occasional product news, and launch announcements. This is a marketing program: it is sent only to people who submitted the sign-up form, and every email includes an unsubscribe link. Finish Atlas does not send text messages.

Corporate communications

Canyon Peak Holdings and Canyon Peak, LLC reply to inquiries by email and communicate with business partners under their agreements. We do not run marketing text or bulk-email campaigns for these businesses.

03How you opt in

We collect consent to text you in one of the following ways, and no other:

• Web or in-app form. You check an unchecked box (it is never pre-checked) next to a disclosure like the one below, in your PremLogix profile or during portal setup, and we record the exact wording you saw, the date and time, the phone number, the program, and the client organization it applies to.
• Keyword. Where we advertise a keyword, texting it to our number opts you in to that program only.
• Written request. You ask us in writing (including by email from your address on file) to receive texts for a specific program.

When you opt in, we send a single confirmation message that identifies the program, states that message frequency varies and message and data rates may apply, and tells you how to get help and how to stop. If you are enrolled by a client organization's staff, we still require your own affirmative confirmation before sending anything further.

Consent is specific to the program and, for PremLogix, to the client organization you chose. If you rent from two organizations that both use PremLogix, each needs its own opt-in, and neither can see the other. Consent is not transferred if your phone number changes; update your profile so we can confirm the new number.

04How to opt out

You can stop receiving text messages at any time, and we make it easy:

• You can also turn off "Text me notices" in your PremLogix profile, or email info@canyonpeak.co. Opt-outs made through your profile or by email take effect within one business day; STOP replies take effect immediately.
• Opting out of text messages does not close your account or stop legally required notices. Those will be delivered by email, mail, or in-app instead, as your lease and the law require.
• Security codes and alerts protecting your account may still be shown in-app or sent by email after you opt out of texts.
• Opt-out requests are processed idempotently and recorded, so a later change to our wording never affects what you are provably opted out of.

05Getting help

Reply HELP to any message and you will receive a reply identifying the program and how to reach us. You can also email info@canyonpeak.co or write to the address in Section 13. For questions about a notice that came from your property manager, contact them directly using the details in the message or in your portal; we will help them respond.

06Message frequency and cost

• Frequency varies with your account activity. A typical PremLogix resident receives a few messages per month, more around a due date or an active maintenance request. We honor quiet hours for routine notices; only urgent safety or security notices are sent outside them.
• Message and data rates may apply. We do not charge for text messages, but your mobile carrier's standard rates apply according to your plan.
• We do not send more than one marketing email per week to Finish Atlas newsletter subscribers, apart from a short welcome series you requested.

07Sample messages

08What we will and won't send

We will:

• identify the sender (program name and, for PremLogix, the client organization) in every message;
• include opt-out instructions in every recurring message and in every marketing email;
• send only the categories of messages you opted in to; and
• keep messages short and free of sensitive details, directing you to sign in for anything confidential.

We will not:

• send marketing or promotional text messages;
• send bulk, unsolicited, or purchased-list messages of any kind;
• include lease documents, payment card or bank details, ID numbers, passwords, or other sensitive content in a text or ordinary email;
• send messages about lending, debt collection, gambling, cannabis, firearms, adult content, or any other category prohibited by carrier rules; or
• use text messaging to contact anyone who has not opted in, including people whose numbers appear on a lease or application.

09Your number and your privacy

We use your phone number only to send the messages you opted in to and to keep a record of your consent and opt-out choices. Messages are delivered through Twilio Inc., our messaging service provider, which processes your number and message content solely to deliver messages on our behalf. Your property manager (for PremLogix) can see your notice preferences for their organization but cannot export your number for marketing use. We keep consent and opt-out records for as long as we message you and for at least four years afterward so we can prove consent, as the Telephone Consumer Protection Act (TCPA) and carrier rules require. Our Privacy Policy describes our practices in full.

10Email messages

Our email practices follow the CAN-SPAM Act and the rules of our email providers:

• Transactional email (invitations, password resets, security alerts, receipts, account notices) is sent to the address on your account as part of providing the service. You cannot opt out of security alerts while your account is active, because they protect you, but you can close your account.
• Marketing email is sent only to people who signed up for it, currently only the Finish Atlas newsletter. Every marketing email identifies the sender, includes our physical mailing address, and contains a working unsubscribe link. Unsubscribe requests are honored within 10 business days and usually immediately. We do not use misleading subject lines or disguised sender names.
• Notice preferences. PremLogix users can choose whether routine notices arrive by email, text, or in-app. Legally required and urgent safety notices are always delivered by at least one channel you have not disabled, and by mail where the law or your lease requires it.
• Sender authentication. We send from domains we control and publish SPF, DKIM, and DMARC records so you can trust that mail claiming to be from us really is. We will never ask for your password or payment details by email or text.
• We do not sell, rent, or share email addresses with third parties for their own marketing.

11Carriers and delivery

Text messaging is supported by major U.S. carriers including AT&T, T-Mobile, Verizon, US Cellular, and their affiliated regional and prepaid brands. Carriers are not liable for delayed or undelivered messages. Delivery depends on your device, carrier, and network coverage, and we cannot guarantee that any particular message will be received; do not rely on text messages as your only source of urgent or legally required information. If you change or give up your mobile number, tell us and update your profile so messages are not sent to the number's new owner.

You must be the account holder or have the account holder's permission for the mobile number you enroll, and you must be at least 18 years old (or the age of majority where you live) to opt in.

12Changes to this policy

We may update these terms as our programs, providers, or the law change. The "Last updated" date at the top tells you when. If we add a new messaging program or a new category of message, we will ask for your separate consent before sending it to you. Continued use of an existing program after minor changes constitutes acceptance of the updated terms.

13Contact us